Email IDinfo@yourdomain.comrose@richrose.ae
Normal delivery times are 8am-8pm daily for orders going to a business, 7pm for orders to a residence, hotel, or hospital, and 3pm for orders going to a high school. During major holidays such as Valentine's Day and Christmas, UAE National Day. We operate extended hours and delivery times are 7am-9pm.
These orders are our very highest priority. If you have ordered too late to make the funeral service, we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home, we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing, we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.
Deliveries are available in most major cities on Sunday if ordered by 12pm, If we are unable to arrange for delivery on Sunday and time permits, we will setup for delivery on Monday, including Birthday and Anniversaries. If Friday or Saturday is not available, then the order will be scheduled for Sunday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).
We are unable to deliver flowers to a P.O. Box or addresses.
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as in the reception, or leave a message for the recipient to call to arrange for delivery.
If the recipient's address is incorrect and delivery was attempted to the address, there is AED 20 address correction fee. Richrose.ae is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call.
In some cases, the florist may contact the recipient to ensure she/he will be home to accept the delivery.
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.
